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The Finance Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Finance Excellence Awards
Lender of the Year Award
Lending that helps people and businesses move forward.
About this category
This award recognises a bank, building society, specialist or alternative lender whose products, service and responsible lending have made a difference to borrowers. Judges look for customer outcomes, service and conduct.
Eligibility
- Open to banks
- Building societies and specialist and alternative lenders
Judging criteria
- Customer outcomes
- Responsible lending
- Service
- Product fit
- Support in difficulty
Qualitative criteria
Lending that fits the borrower’s real circumstances.
Metrics
- Customers served
- Service levels
- Arrears handled well
- Broker and customer feedback
Additional criteria
Entries should include a concise case study, supporting figures and, where possible, client or colleague evidence. Client identities and commercially sensitive figures may be anonymised or given as percentages and ranges, and nothing in an entry is shared beyond the judging panel. Firms carrying on regulated activities should hold the relevant FCA authorisation. Judges consider the size of the firm or team, so smaller firms compete on equal terms.
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